Terms of Use

1. About These Terms

These Terms of Use govern your access to and use of the website located at belvarianstay.com (the "Website"), which is owned and operated by ("Belvarian Stay", "we", "us" or "our"), a company incorporated in New Zealand under company number 7429183 with its registered office at .

These Terms apply to all visitors, guests and users of the Website, whether browsing general content, making a reservation enquiry, or accessing information about our hotel and casino facilities located in Queenstown, New Zealand.

We may update these Terms from time to time. The effective date shown above indicates when the current version was last revised. Continued use of the Website after any revision constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

2. Purpose of the Website

The Website is provided for the following purposes:

• To present information about Belvarian Stay's hotel accommodation, amenities, dining facilities and guest services located in Queenstown, New Zealand.
• To provide information about the on-site casino and associated entertainment offerings.
• To allow prospective guests to submit reservation enquiries and requests.
• To communicate promotions, packages and general information relevant to a stay at Belvarian Stay.
• To provide responsible gambling information and links to support resources.
• To facilitate contact between guests and our reservations and guest-services teams.

The Website is intended solely for personal, non-commercial use by individual visitors. Nothing on the Website constitutes an offer to provide financial services, investment advice or any regulated service other than hotel and casino hospitality.

3. Acceptance of Terms

By accessing the Website you represent and warrant that:

• you are at least 18 years of age, or if you are accessing casino-related content or intend to use casino facilities on our premises, you are at least 21 years of age;
• you have the legal capacity to enter into a binding agreement;
• you are not prohibited by any applicable law from accessing this Website or our facilities; and
• all information you provide to us through the Website is accurate, current and complete.

If you are accessing the Website on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms, and references to "you" include that entity.

4. Permitted Use

4.1 Authorised Use

You may use the Website for lawful purposes only, and strictly in accordance with these Terms. Permitted activities include:

• browsing hotel, amenity and casino information;
• submitting reservation enquiries or requests;
• downloading or printing content for your own personal, non-commercial reference; and
• contacting us through forms or contact details provided on the Website.

4.2 Prohibited Use

You must not:

• use the Website in any way that violates applicable New Zealand or international laws or regulations;
• engage in any conduct that is fraudulent, deceptive, defamatory, harassing, threatening or otherwise unlawful;
• transmit any unsolicited or unauthorised advertising or promotional material (spam);
• attempt to gain unauthorised access to any part of the Website, its servers or any associated database or system;
• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• use any automated means (including bots, scrapers, crawlers or spiders) to access or collect data from the Website without our prior written consent;
• reproduce, duplicate, copy, sell, resell or exploit any portion of the Website for commercial purposes without express written authorisation from us;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• interfere with or disrupt the integrity or performance of the Website; or
• circumvent any security or access-control feature of the Website.

We reserve the right to restrict or terminate your access to the Website immediately and without notice if we reasonably believe you have breached any of the prohibited-use provisions.

5. Intellectual Property

5.1 Ownership

All content on the Website — including but not limited to text, graphics, photographs, illustrations, logos, icons, audio clips, video clips, data compilations, page layout, design and software — is the property of or its licensors and is protected by New Zealand and international copyright, trade mark and other intellectual property laws.

5.2 Trade Marks

The name "Belvarian Stay", the Belvarian Stay logo and any other trade marks, service marks or trade names displayed on the Website are the registered or unregistered marks of . Nothing on the Website grants you any licence or right to use any such mark without our prior written consent.

5.3 Limited Licence to You

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content solely for your personal, non-commercial use. This licence does not permit you to:

• modify or create derivative works based on any Website content;
• distribute, publicly display or perform any Website content;
• use any content for commercial purposes; or
• remove any copyright, trade mark or other proprietary notices.

5.4 User Submissions

If you submit any content to us through the Website (such as enquiry text, reviews or feedback), you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, publish and display that content for the purposes of operating and improving our services and Website. You confirm that any such submission is your own original work or that you hold the necessary rights to grant this licence, and that the content does not infringe any third-party rights or applicable law.

6. Reservation Requests and Booking Terms

6.1 Nature of Requests

Submitting a reservation enquiry or booking request through the Website constitutes an offer to book accommodation or services at Belvarian Stay. A reservation is not confirmed until you receive a written confirmation from us by email. We reserve the right to decline any reservation request at our discretion.

6.2 Accuracy of Information

You are responsible for ensuring that all information provided during the reservation process — including guest names, arrival and departure dates, room type preferences and contact details — is accurate and complete. We are not liable for any loss or inconvenience arising from errors in information you supply.

6.3 Rates and Charges

6.4 Cancellation and Modification

Cancellation and modification policies vary by rate type and room category. The specific policy applicable to your reservation will be clearly stated in your booking confirmation. We strongly recommend that you review these terms before confirming your booking. Failure to cancel within any specified period may result in a cancellation charge.

6.5 No-Show Policy

If you do not arrive on your confirmed check-in date and have not cancelled your reservation in accordance with the applicable cancellation policy, a no-show charge may apply. Details will be provided in your booking confirmation.

6.6 Group Bookings

Reservations for ten or more rooms, or group event enquiries, are subject to separate group booking terms and conditions, which will be provided upon request and must be agreed in writing before any such reservation is confirmed.

7. Age Restrictions

7.1 General Minimum Age

Guests must be at least 18 years of age to book accommodation at Belvarian Stay independently. Guests under 18 must be accompanied by a responsible adult at all times on the property.

7.2 Casino Minimum Age

In accordance with New Zealand law and our own house rules, entry to and participation in any gaming activity within the Belvarian Stay casino is strictly restricted to persons who are 21 years of age or older. Proof of age in the form of a valid, government-issued photographic identity document will be required upon entry to the casino floor. Any person unable to produce satisfactory proof of age will be refused entry.

Misrepresenting your age or facilitating the entry of an underage person to the casino constitutes a serious breach of these Terms and may result in removal from the premises and referral to the relevant authorities.

7.3 Website Access for Casino Content

By accessing any section of this Website that relates to casino activities, you confirm that you are at least 21 years of age. We do not knowingly collect personal information from persons who do not meet the applicable minimum age requirements. If we become aware that such information has been collected, we will take steps to delete it promptly.

8. Responsible Gambling

8.1 Our Commitment

Belvarian Stay is committed to promoting responsible gambling and to fostering an environment where guests can enjoy gaming entertainment safely. We recognise that for some people gambling can become harmful, and we take that responsibility seriously.

8.2 Gambling in New Zealand

Gambling in New Zealand is regulated under the Gambling Act 2003. The Department of Internal Affairs (DIA) administers gambling regulation in New Zealand and publishes guidance and information for the public. You can access public resources, information about gambling harm and self-exclusion tools through the DIA's official channels.

8.3 Problem Gambling Support

Problem Gambling Foundation of New Zealand and Gambling Helpline offer free, confidential assistance to anyone concerned about their own gambling or the gambling of someone they know. We encourage any guest who feels that gambling may be causing difficulty to seek information and assistance from these services.

8.4 Self-Exclusion

New Zealand law provides pathways for individuals to formally exclude themselves from gambling venues. If you wish to discuss self-exclusion options, please speak with a member of our guest-services team in confidence, or contact the relevant support services directly. Self-exclusion information is also available through the Problem Gambling Foundation of New Zealand.

8.5 Responsible Gambling Practices

We encourage all guests who engage in gaming activities on our premises to:

• set a personal budget before playing and adhere to it;
• treat gambling as entertainment, not as a source of income;
• take regular breaks during gaming sessions;
• never chase losses;
• not gamble when experiencing significant emotional distress; and
• be aware of the time spent gambling.

9. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute an endorsement by Belvarian Stay of those websites, their content, their operators or any products or services they offer.

We have no control over the content, privacy practices or availability of any third-party website. We accept no responsibility or liability for any third-party website accessed through a link on our Website. When you follow a link to another website, you do so at your own risk, and we encourage you to review the terms and privacy policy of any external site you visit.

If you become aware of a broken or inappropriate link on our Website, please notify us at info@belvarianstay.com so that we may investigate.

10. Website Availability

10.1 No Guarantee of Availability

We endeavour to keep the Website available and functioning at all times; however, we do not guarantee that the Website will be uninterrupted, error-free or free from viruses or other harmful components. Access to the Website may be suspended or restricted temporarily without notice for maintenance, upgrades, emergency repairs or reasons beyond our reasonable control.

10.2 Maintenance and Updates

We reserve the right to modify, suspend or discontinue any feature, section or the entirety of the Website at any time without prior notice. We will not be liable to you or any third party for any modification, suspension or discontinuance of the Website or any part of it.

10.3 Accuracy of Content

We take reasonable care to ensure that information on the Website is accurate and up to date. However, the hospitality and gaming industries involve fast-changing availability, pricing and operational circumstances. We do not warrant that any content on the Website is accurate, complete, current or error-free. You should verify critical details — including room availability, rates, facilities and operating hours — directly with our reservations team before making arrangements.

11. Limitation of Liability

11.1 Exclusion of Warranties

To the fullest extent permitted by New Zealand law, the Website and all content, information and materials on it are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

11.2 Limitation of Liability

To the fullest extent permitted by applicable law, , its directors, officers, employees and agents shall not be liable to you or any third party for:

• any loss of profits, revenue, data, goodwill or business opportunity;
• any indirect, consequential, special, incidental or punitive loss or damage;
• any loss arising from your reliance on information provided on the Website;
• any loss arising from unauthorised access to or alteration of your transmissions or data;
• any loss arising from the acts or omissions of third-party service providers or linked websites; or
• any loss caused by events beyond our reasonable control (including but not limited to natural events, power failures, internet outages or government actions),

even if we have been advised of the possibility of such loss or damage.

11.3 Consumer Guarantees Act 1993

Nothing in these Terms limits or excludes any right or remedy you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand legislation that cannot lawfully be excluded or limited. Where you are a consumer within the meaning of those statutes, the statutory guarantees and remedies available to you remain fully in force.

11.4 Indemnity

You agree to indemnify and hold harmless , its directors, officers, employees and agents from and against any claim, action, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or in connection with your use of the Website, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

12. Privacy and Personal Data

Your privacy is important to us. Any personal information we collect through the Website is handled in accordance with our Privacy Policy, available on this Website, and in compliance with the Privacy Act 2020 (New Zealand) and any other applicable privacy legislation.

By using the Website and submitting personal information through it, you acknowledge that we may collect, use, store and process your personal information as described in our Privacy Policy. Where you submit special-category personal data, we will handle it with appropriate additional safeguards.

For any privacy-related queries or requests, please contact us at info@belvarianstay.com.

13. Governing Law

These Terms of Use, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and shall be construed in accordance with the laws of New Zealand.

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the dispute resolution process set out in Section 14 below.

14. Dispute Resolution

14.1 Good-Faith Resolution

We encourage you to contact us in the first instance if you have any complaint or concern relating to the Website or our services. We are committed to resolving disputes promptly, fairly and in good faith.

14.2 Notification of Dispute

If you have a dispute with us, please notify us in writing by sending an email to info@belvarianstay.com with a clear description of the nature of your complaint, the outcome you are seeking and any relevant supporting information. We will acknowledge receipt of your complaint within five (5) business days and endeavour to provide a substantive response within fifteen (15) business days.

14.3 Escalation

If we are unable to resolve your complaint through direct correspondence within thirty (30) days of your initial written notification, either party may refer the dispute to mediation or another agreed alternative dispute resolution process before commencing formal legal proceedings, unless urgent injunctive or other equitable relief is required.

14.4 New Zealand Dispute Resolution Bodies

Depending on the nature of your complaint, you may also have the right to refer certain matters to the Commerce Commission, the Office of the Privacy Commissioner or another relevant New Zealand regulatory body. We will cooperate with any such investigation in accordance with our legal obligations.

15. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect to the maximum extent permitted by law.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific booking confirmation or written agreement entered into with you, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior and contemporaneous understandings, representations and agreements relating to that subject matter.

No waiver by us of any term or condition of these Terms shall be effective unless it is in writing and signed by an authorised representative of .

17. Contact Details

If you have any questions, concerns or feedback regarding these Terms of Use, or if you wish to exercise any right described herein, please contact us at:

We aim to respond to all written enquiries within five (5) business days.